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Website care and security

We keep watch when you are not looking

Most website problems are quiet. The contact form stops sending and nothing errors, you just stop hearing from anybody. The certificate expires and the browser starts warning people off. We watch for all of it and tell you before your customers find it.

Care and Security
CAD $49
per month

The system watches and maintains it, and you hear about a problem before your customers do.

  • Checked several times a day, and every run kept so you can see the history
  • Security, the padlock, your domain and your backups watched
  • The contact form actually tested, not just looked at
  • WordPress version, theme and add-ons checked against their current release
  • A plain monthly report, no jargon in it

Fixing things by hand is not part of this one. When the system finds something it cannot sort out on its own, we tell you what it is and price that separately.

Recommended
Care and Security, plus Active Support
CAD $199
per month

Everything above, and when something needs a human, Shida takes care of it.

  • Everything in the $49 plan
  • An update breaks something, we fix it
  • The contact form stops sending, we fix it
  • A security setting needs changing, we change it
  • The site goes down, we are already on it

This covers reasonable routine work. Recovering a hacked site, new features, redesigns and big migrations are quoted on their own.

What actually gets checked

Every one of these runs today. Nothing on this list is a plan.

Website
  • Is the site up and answering
  • How quickly it loads, and whether that is getting worse
  • Every page that matters to you, not only the home page
Security
  • Nothing injected into your pages
  • The browser level protections switched on
  • Whether Google has flagged the site as unsafe
  • Who has been in the admin area
Maintenance
  • The padlock in the address bar, and when it expires
  • Your domain name, and when it is due
  • Backups in place
  • Storage and records reachable
Functionality
  • The contact form, tested with a real submission
  • Shared links still working
WordPress
  • The WordPress version, against the current release
  • Known security holes in the version you are on
  • Your theme and add-ons, each against its own current release

What we can see, and what we cannot

A care plan that implies it sees everything is the kind that gets cancelled six months in.

What we can see from outside
All of it is read from what your site already publishes, so nobody has to give us a login and nothing gets installed.
What needs something on the site
Three things sit out of reach from outside: the full list of add-ons, who has been trying to log in, and whether any file has quietly changed. Each of those needs a small plugin on your site, and we would rather say so now than promise it and find out later.
What we do not do
We do not update your WordPress add-ons for you while you sleep. An update that breaks a site at three in the morning needs something watching it, ready to put the site back.

Every month, one page

Your own report, on your own link, behind a password. Four headings and four lines, so you can tell in ten seconds whether anything needs you. Open a heading if you want the detail underneath.

Put my site on a plan